Non-verbal communication is the means of communicating without spoken words, and instead using gestures, facial expressions, body language and more.
Most humans use both verbal and non-verbal communication every day. However, sometimes verbal communication is not an option, whether it be by a person’s choice, difficulties speaking a common language, a vocal cord accident, cognitive decline from dementia or Alzheimer’s and more.
Whatever the reason for non-verbal communication, your caregivers should be aware of alternate communication styles if they help care for a non-verbal client.
To help your caregivers, share these modifications caregivers can make for non-verbal clients.
Modifications Caregivers Can Make for Non-Verbal Clients
By customizing care, your caregivers can help enable non-verbal clients to thrive in their homes. Consider these approaches:
- Find their preferred communication method. Your client may enjoy communicating in unexpected ways, such as drawing, music and even dancing. These are all ways in which clients can express themselves if they are having trouble communicating verbally.
- Utilize visual prompts. Create cue cards or a book of pictures clients can point to for common needs or routines like meal and activity choices.
- Be aware of your body language. Avoid crossing your arms, as this can indicate anger and defensiveness. Try to avoid sudden movement, which can be frightening. Make eye contact to show you are engaged and paying attention.
- Use good touches. Physical touch can be an effective means of communication, such as a gradual approach, a hand on the upper arm and holding their hand. Always respect your clients’ personal space and be aware of non-verbal cues that they do not want to be physically touched.
- Re-introduce yourself with a handshake. If your client is experiencing dementia or Alzheimer’s and it has progressed to the point where they no longer recognize you, you may have to “introduce” yourself every time you meet.
- Complete additional errands. Providing additional assistance for errands like doctor’s appointments and bank and pharmacy visits can be especially beneficial to non-verbal clients.
Keep in mind that communicating non-verbally may be frustrating for clients. Try to give clients your full attention and be patient while they’re communicating.
Coverage to Protect Your Caregivers
With coverage from Lockton Affinity Home Care, your business and your caregivers can be protected for the services they provide.
Our General Liability + Professional Liability insurance policy covers your business from allegations of bodily injury and property damage and protects your caregivers from claims of negligence or failure to perform professional duties.
Learn more about the coverage offered by Lockton Affinity Home Care or complete a 5-minute price indication request to see what our coverage will look like for your business.
